TERMS AND CONDITIONS
Last updated: October 2026
These Terms & Conditions apply to design services provided by North Type. By accepting a quote, paying a deposit or instructing North Type to commence work, the client agrees to the relevant quote and these terms.
Where a quote contains terms specific to a project, the quote takes priority over these general terms to the extent of any inconsistency.
1. Quotes & project acceptance
Quotes are valid for 14 days from the date of issue unless otherwise stated.
A project is considered accepted when the client confirms acceptance in writing, including by email, and pays any required deposit.
The quote covers only the scope, deliverables and inclusions described in that quote. Any additional deliverables or significant changes to the agreed scope may require a revised quote.
2. Deposits & payment
Unless otherwise stated, a 50% deposit is required to confirm the project and commence work.
The remaining balance is due upon final artwork approval, or according to the payment terms shown on the relevant invoice.
Invoices must be paid by the due date shown on the invoice.
North Type is currently not registered for GST, so GST is not charged unless this changes and the client is notified.
3. Project commencement & timelines
Project timelines are based on the agreed scope and assume that required copy, images, approvals and feedback are supplied by the client within the agreed timeframes.
If content or feedback is delayed, the project completion date may also move. North Type will make reasonable efforts to accommodate changed timelines but cannot guarantee the original delivery date where delays are caused by circumstances outside its control.
North Type may pause or reschedule a project where required information, feedback or payment remains outstanding.
4. Client-supplied content
Unless specifically included in the quote, the client is responsible for supplying final copy, imagery, logos, data and other required content.
Content supplied to North Type is assumed to be accurate, approved and ready for use.
The client is responsible for:
checking the accuracy of supplied facts, names, dates, statistics, claims and contact information;
ensuring it has permission to use supplied photographs, illustrations, logos, fonts and other materials;
obtaining any necessary copyright, privacy, talent or third-party permissions; and
ensuring the content complies with any legal, regulatory or organisational requirements that apply to it.
North Type is not responsible for factual, legal or compliance issues contained in client-supplied material unless specifically engaged to review those matters.
5. Revisions
Unless otherwise stated, projects include two rounds of revisions.
A revision round means one consolidated set of feedback supplied following a proof or design presentation.
Revision rounds are intended to refine the agreed design direction. They do not include substantial changes to the original brief, major restructuring, new deliverables or a change of creative direction.
Additional revision rounds may be charged at $100 per hour.
Where requested changes materially alter the original scope, North Type may provide a separate quote before proceeding rather than charging hourly.
6. Scope changes
North Type understands that projects sometimes evolve.
Where a request falls outside the agreed scope, North Type will raise this before undertaking the additional work wherever reasonably possible.
Additional pages, formats, collateral, extensive content changes, new concepts or other deliverables may require a revised or additional project fee.
Nothing outside the agreed scope will be assumed to be included simply because it relates to the same project.
7. Final artwork approval
Before final files are supplied, the client will be asked to review and approve the artwork.
By approving the artwork, the client confirms that all content, spelling, details and design have been checked and approved for production.
North Type will then prepare and supply the agreed final files.
North Type cannot accept responsibility for errors identified after final approval where those errors were present in the approved artwork or resulted from client-supplied content.
This does not apply to an error introduced by North Type after the client approved the artwork.
8. Print-ready artwork & production
Where included in the quote, North Type can supply print-ready artwork prepared to general industry standards or specifications supplied by the client or printer.
Printer liaison, print management, physical proof checking, press checks and responsibility for the printer's production process are not included unless specifically agreed in writing.
The client is responsible for providing any printer-specific requirements before final artwork is prepared.
North Type is not responsible for variations arising from third-party production processes, including differences in colour, stock, finishing, trimming, registration or output between screens, proofs and finished print.
Clients should review any printer proof supplied by their printer before authorising production.
9. Digital & specialist requirements
Specialist deliverables such as accessible or tagged PDFs, interactive documents, unusual file formats, printer-specific production requirements or additional digital versions are only included where stated in the quote.
If these requirements arise after the project begins, they may require an additional quote.
10. Intellectual property & final files
Once all amounts relating to the project have been paid, the client may use the final approved deliverables for the purpose for which they were commissioned.
Unless otherwise agreed in writing, North Type retains ownership of:
working and source files;
editable InDesign, Illustrator and Photoshop files;
templates and production systems;
preliminary concepts and unused design directions;
design processes and methods; and
pre-existing North Type intellectual property.
Working files are not included as part of final delivery unless specifically stated in the quote.
Where a project requires different ownership arrangements, such as the transfer of final logo or brand identity rights, this can be stated separately in the project quote.
Third-party materials such as fonts, stock photography, software assets and licensed imagery remain subject to their respective licence terms and cannot necessarily be transferred to the client.
NORTH TYPE
11. File storage
The client is responsible for safely storing final files once they have been supplied.
North Type may retain project files for its own records and convenience but does not guarantee indefinite archival or future availability of working or final files.
If archived files are available and substantial work is required to retrieve, rebuild or reformat them, that work may be quoted separately.
12. Cancellation
Either party may cancel a project by giving written notice.
If the client cancels after work has commenced, the deposit will be applied toward work already completed and project time reasonably committed up to the date of cancellation.
If the value of completed work exceeds the deposit, North Type may invoice the outstanding reasonable amount.
Where the deposit exceeds the amount reasonably required to cover work completed and loss arising from the cancellation, any remaining amount will be dealt with in accordance with applicable law.
Any approved non-refundable third-party expenses already incurred for the project remain payable by the client.
13. Project inactivity
If a client does not provide required information, approval or feedback for an extended period, North Type may pause the project.
If there has been no meaningful response for 30 days, North Type may reschedule the remaining work around other confirmed projects.
North Type will make reasonable efforts to contact the client before treating a project as inactive.
Any later restart date will depend on North Type's availability.
14. Third-party services
North Type may recommend or work with third-party services such as printers, photographers, illustrators, stock libraries, software providers or other suppliers where appropriate.
Unless North Type has expressly contracted to provide that service itself, those third parties remain responsible for their own products and services.
North Type is not responsible for third-party delays, faults or failures that are outside its reasonable control.
15. Liability
Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Australian consumer guarantees may require services to be provided with due care and skill, be fit for an agreed purpose and be provided within a reasonable time where no timeframe has been agreed. ACCC
To the extent permitted by law, North Type is not responsible for loss or error caused by:
inaccurate or incomplete information supplied by the client;
content or artwork approved by the client;
unauthorised changes made to supplied artwork after delivery;
use of artwork for a purpose other than the purpose for which it was prepared;
third-party printers, suppliers, platforms or contractors outside North Type's control; or
circumstances beyond North Type's reasonable control.
Where both North Type and another party contributed to a loss, responsibility will apply only to the extent reasonably attributable to each party.
North Type does not guarantee a particular commercial outcome, including sales, funding, media coverage, engagement, tender success or other business results arising from a design.
16. Events outside reasonable control
North Type will not be responsible for a delay caused by events reasonably outside its control, such as serious illness, widespread technical outages, natural disasters, government restrictions or failure of essential third-party services.
If such an event occurs, North Type will communicate with the client and make reasonable efforts to resume or reschedule the work.
17. Confidentiality
North Type will treat confidential client information with reasonable care and will not knowingly disclose confidential or unpublished material except where required to provide the agreed services or by law.
Clients should identify particularly sensitive or confidential material when supplying it.
North Type's separate Privacy Policy explains how personal information submitted through the website and enquiry process is handled.
18. Displaying completed work
After a project has been publicly released, North Type may identify the client and display the completed work for its own website, social media, awards or promotional purposes.
North Type will not publish confidential or unreleased work.
A client may request confidentiality or ask North Type not to use a project publicly, and this can be agreed in writing.
19. Ending a project by North Type
North Type may suspend or end a project where the client:
repeatedly fails to provide required information or feedback;
does not pay an overdue invoice after reasonable notice;
requests unlawful, misleading or infringing work; or
behaves in a way that makes it unreasonable to continue the working relationship.
North Type will provide reasonable notice where practicable and will invoice only for work completed and reasonable costs incurred up to that point.
20. Changes to these terms
North Type may update these general website terms from time to time.
Changes will not retrospectively alter the agreed terms of a project that has already commenced unless both parties agree.
21. Governing law
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of the courts and tribunals of New South Wales.
If a dispute arises, both parties agree to first make a genuine attempt to resolve it directly and reasonably before commencing formal proceedings, where appropriate.
22. Contact
Questions regarding these terms can be directed to:
North Type
ABN 21 652 920 718
hello@northtype.com.au